---
title: "Canada Merch Group FAQ"
canonical: https://www.canadamerchgroup.com/en/faq
last_updated: 2026-11-14
---

# Canada Merch Group FAQ

## What is Canada Merch Group?
Canada Merch Group (CMG) is a Montreal-based company that produces high-quality personalized clothing, hats and merchandise for companies and brands, with local production in Montreal and fully custom overseas manufacturing.

## What is the minimum order quantity?
Custom Merch (local, Montreal): 12 units. Overseas Project (fully custom apparel): 50 units. Fully Custom Hats: 300 units.

## Which decoration techniques are available?
Embroidery, screen printing, DTF (direct-to-film) printing, woven labels and more, all produced locally in Montreal.

## What products can be customized?
T-shirts, hoodies, long sleeves, crewnecks, polos, caps, beanies and other apparel. The Overseas Project service can create any type of apparel, including custom packaging.

## Where are custom hats and overseas apparel made?
Overseas, with craftsmanship that rivals the best quality available in North America.

## What file format should my logo be in?
A vector file: AI, EPS or SVG.

## Which companies has Canada Merch Group worked with?
Clients include Québecor, CAE, Belron, Cargair, Barry, Groupe Barroco, MELS, Beachclub and more.

## How do I get a quote?
Email info@canadamerchgroup.com or fill out the Custom Merch, Overseas Project or Custom Hats form on canadamerchgroup.com with product type, quantity, target date and your vector logo.

## Does Canada Merch Group work in French?
Yes. The team serves clients in English and French.

## How long do fully custom hats take?
About 2 to 3 months.

## How much does it cost?
Our prices vary by project, and we offer competitive rates for every type of project.

## Does the price go down with quantity?
Yes, in tiers of 12 units.

## Can I mix sizes and colours in the same order?
Yes! As long as we print or embroider the same logo 12 times.

## Can I order a sample before full production?
You can order a blank sample of the products.

## Do you ask for a deposit?
50% or 100% of the invoice to approve production. If you pay 50%, the other 50% is due when the order is ready, before delivery.

## Which payment methods do you accept?
Interac e-Transfer, bank transfer and credit card (+3%).

## Can I reorder the same product later?
Yes.

## What is the turnaround for merch made in Montreal?
2 to 3 weeks.

## What is the turnaround for fully custom apparel made overseas?
2 to 3 months.

## Do you accept rush orders?
When we can, yes. Rush fees may apply.

## Do you ship across Canada and to the United States?
Yes. Shipping costs are calculated when the order is ready to ship.

## Can I pick up my order in person?
Yes, at our office in Boucherville.

## I don't have a vector logo. Can you help?
Yes, we can vectorize logos from a PNG file. The price depends on the complexity of the logo.

## Do you offer a design service?
Yes, we have a graphic designer. We can create a simple logo or even complete branding.

## Do I see a mockup or proof before production?
Yes. For every project, we send a clear technical PDF with visual mockups of your order.

## How many colours can be printed or embroidered?
As many colours as you want.

## Where can the logo be placed (chest, back, sleeve, side of the cap)?
Anywhere!

## Embroidery or screen printing: how do I choose?
It depends on the style you want, and we will guide you based on your project.

## Which clothing brands do you offer?
We work with several blank apparel suppliers and offer different quality ranges.

## Do you have clothing made in Canada?
Yes, we have clothing made in Canada.

## Can the packaging and labels be customized?
On overseas projects, yes.

## What happens if there is an error or a defect in my order?
If the error is on our side, we do everything we can to correct the situation.

## Do you work with small businesses, events and sports teams?
Of course!

Contact: info@canadamerchgroup.com